IT Managed Services

Our IT Managed Services replicate the function of an internal IT department but, unlike most internal IT Departments, provide a high degree of professionalism and operational maturity. From day one you will be able to leverage our many years of experience honing best practices to improve the reliability, performance and security of your IT infrastructure. And, perhaps most importantly, your employees will rave about how we help them do their jobs more efficiently. We go to absurd lengths to hire people who are helpful, well-spoken, and wicked smart!

UNLIMITED IT SUPPORT

  • Unlimited helpdesk (8AM – 8PM, M-F)
  • Emergency after hours, weekend and holiday support at no extra charge
  • A small, dedicated team of responsive, friendly, local consultants
  • On-site support as needed
  • Ability to provide “remote control” support to employees no matter where they are
  • Employee on-boarding / off-boarding

INFRASTRUCTURE MANAGEMENT

  • Quarterly IT planning meetings
  • Annual IT budgeting assistance
  • Disaster recovery planning
  • IT security review
  • Comprehensive IT documentation
  • IT asset inventory management
  • Technology vendor oversight

SERVER MONITORING AND MAINTENANCE

  • Advanced agent-based monitoring system
  • Proactive response to hardware/software issues — prevents downtime
  • Oversight of data backups
  • Security monitoring and patch management

What Makes Us Different?

While IT Managed Services has become a commodity and the number of provides has exploded, truly exceptional service providers are more difficult to find than ever.  We think we offer an exceptional service experience for our clients.  One way we distinguish ourselves is we divide our IT consultants into teams of 3-4 and assign each team just a handful of clients. This allows them to become intimately familiar with the clients they support and, unlike larger firms, adapt themselves to the way you operate so it feels like they are a part of your in-house team.  In the entire history of our business we have never lost a client!

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