NOTE: Please don't set this to "No" unless you really don't want the customer to get an intro email from us. Don't worry that the email will look automated. It actually comes directly from the Sales Engineer's Gmail and it is convincingly direct and personal. If you're certain you want to write a warm intro yourself, please CC email@example.com or separately let us know on Chime so we can be sure to reach out to the customer! Thanks!